Returns & Exchanges
At Old Salt Co-Op, we stand behind the quality of our artisanal food products; however, due to the perishable nature of our goods, we cannot accept physical returns once items have shipped. If your order arrives damaged or does not meet our freshness standards, please contact us within 48 hours for a replacement or store credit.
Inspect Your Shipment
Upon delivery, immediately inspect your package and its contents to ensure everything is present and the temperature-controlled packaging is intact.
Document Issues
If there are any discrepancies or damage, take clear photographs of the packaging and the specific product issues as documentation for our quality control team.
Contact Support
Email our support team within 48 hours of receipt at [email protected] with your order number and the photos you collected.
Resolution
Our team will review your claim and, if approved, will issue a full refund to your original payment method or ship a replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing